Do you have a physical store?
Yes we do offer any store front service.
What is an Auto-Replenishment Order?
Simplify your life and never run out of your supplements with our automatic replenishment program. This program allows you to set up a re-order to be shipped automatically as often as you choose. You can set this item while you are shopping by selecting the “Auto-Reorder Tab” on the item details page and set the frequency in which you would like to receive them. To cancel or change your auto-reorders, contact customer support
When will my order ship?
We will ship your order as quickly as possible in the order in which it was received. Most orders ship within 48 hours (2 business days) Monday-Friday (we are closed on weekends and holidays). If your order is being shipped by FEDEX the order may be processed for shipping on the weekend but will not progress in transit to you. FEDEX delivery time is M-Sat.
How do I cancel my order?
To cancel an order you must notify us immediately (via phone if possible). Once an order has entered the processing state or shipped, we cannot cancel an order and you may return any unopened products to us.
How can I track my order? When will my items arrive?
Orders shipped to Canada via DHL. Usually these are delivered within 5-15 business days but may take up to 3 weeks depending on customs. You can track these packages at: webtrack.dhlglobalmail.com
Is my order kept secure?
All orders placed through The Herb Shop are 100% secure and encrypted. Our storefront and credit card gateways operate on an ultra-secure storefront software platform. We are Verisign secured and verified Hacker Safe which further guarantees your privacy and the security of your confidential information. It is important to us that you feel safe and secure when providing your billing information. We use the highest levels of internet security technologies. All confidential information is send via Secure Sockets Layer (SSL). This information is encrypted and can only be read on your computer and our servers, it is unreadable during transit over the internet so hackers and online spies cannot steal your information. In the event of unauthorized use of your credit card you must notify your credit card provider immediately as set forth though their reporting regulations and procedures.
What are my payment options and are they secure?
We accept all major credit cards. All orders are encrypted and secure. If you have a PayPal account, you can also check out with this method. You can also use our printable order form to fax or mail your order to us along with a money order, sorry no personal checks accepted. You may find the printable order form at:
Who Rates the products?
Our reviews come from people who own and have used the products you want to know about. These reviews are from real customers, we don’t edit them, we show you the good and the bad so you can make the right decision.
What products are good for me?
Different products benefit different people differently. Please consult your health care professional to find out which products are best for you. For more assistance you can browse the ailments sections of our site to find products that suit your specific needs and conditions.
Where do you get your products?
ll products featured at Herbshop.com are 100% authentic. All products come either directly from the manufacturer or from authorized distributors. By obtaining the highest quality products through a minimal number of sources we are able bring the lowest prices on the freshest products directly to our customers.